Frustrating CCS Experience

[35remington]

I am having a frustrating experience dealing with one of the Crosman customer service reps via email. My custom gun has not worked correctly from the day I got it, and has already been sent back once for service without problem being rectified. Now this guy is not responding to my emails, which have been professional and courteous. For the time being, I will withhold his full name.

I prefer to communicate via email because it leaves a written record of what was said and promised. Can someone please share an address of someone at CCS who has proven to be reliable and helpful.

[BDS]

35R: I understand the need for a "crumb-trail" by email or snail mail, it makes it more simple to re-create the "crime". But... the average c.s clerk will soon get intimidated or overwhelmed by email(s), not saying it's right, just sayin it is.

The previous published CS Mgr name was Susan Piedmont. Not sure how fresh that info is especially since C.S. Mgrs. tend to get burned out (or burnt) and changed out like a pair of underwear.

How long have you had the gun? If it was NG from day one (the second time), why didn't they give you an RA # to send it back?

You can try the Cros advertising guy Chip Hunnicutt on the Cros FB page or... at his email  social@crosman.com  Chip normally answers in a day or so.

IMO, it won't do any good to publish your correspondents name here or on the web generally, no pay-off in that.

[35remington]

The gun was purchased maybe two months ago.  When it was leaking air and shooting anemically out of the box, they gave me a RA to send it back in.  I received the "repaired" gun, which no longer leaks air, but is still anemic compared to the identically spec'd second model I had them build for a friend.  That's where I am now.

[breakfastchef]

Time to pick up the phone.

[chongman]

Ya, phone call is in order.

[mrb02334]

Call them, it's the best and fastest way to get it fixed. Email is to impersonal. 
Jon

[mudduck48]

Call 1-800-724-7486. When they answer the phone, ask for the Crosman Custom Shop parts. If you are lucky you will get Sally. Tell them your problem and they will take care of you.

[Fronzdan]

I'm like you 35Rem...I would rather email for a lot of customer service interactions.  With many CS Reps, that's the preferred way.  But not Crosman!  I guess they are old school.  Calling is pretty much the only way to deal with them.