crosman customer service

[bgmcgee]

I placed an order last week from Crosman,  got it in yesterday and one part was not what I ordered.  Sent an email and got a reply today apologizing for the mix up and the correct part is being shipped out no charge.  for Crosman.  You have to love support like that.

[breakfastchef]

I quite agree, Salidashooter! Crosman has been spot on perfect with all my parts orders.

[quickster47 †]

You are so correct.  I've never had a problem, except back-orders, with any of my Crosman orders and the folks there are always great to deal with.

Carl

[Fronzdan]

Did you also get to keep the wrong part?  It would be kind of nice to accidentally get LW barrels by accident! 

[Crosshairs]

Did you also get to keep the wrong part?  It would be kind of nice to accidentally get LW barrels by accident! 

Yep i got to keep a muzzle brake ordered a brass one they sent the silver one she said it's cheaper for them if i just keep it with the shipping and paper work.
                                  Mike

[JEBert]

I got the wrong trigger frame early last year and I talked to the customer rep who agreed with me that it was the wrong one.  He asked me to ship it back and they would ship me the correct one.  I shipped it back and they shipped me the SAME WRONG one again.  I gave up.  The thing that struck me was the most bizarre was that I ordered a trigger cover with it and they shipped the correct newer 3-screw plastic cover with the (wrong) older 2-screw frame.
If anyone wants to trade me a new 3-screw frame for an older 2-screw one, let me know.  I'm not in a bind for one as I have since ordered and received a complete p-rod trigger frame but have not yet taken the time to install it.  I plan to put the p-rod trigger on one of my target pistols and put the one that comes off of the target gun onto a Gauntlet II gun so the incorrectly shipped one is still extra.
Cheers,

[arkmaker †]

Crosman CS has been 1st rate with me so far!!